Support
Lomar helps you create brand DNA profiles, product visuals, and platform-ready ad drafts from information and materials you provide or ask us to analyze.
Email support
support@lomar.ai
Legal operator
Muhamed Gaff, Aachenerstr. 1325, 50859 Köln, Germany
What to include
- The email address connected to your Lomar account, if any.
- Your device model, iOS version, and app version.
- A short description of the issue and the steps that led to it.
- For billing questions, include the App Store receipt or Apple order identifier if available. Do not send payment card details.
App Store subscriptions and purchases
If you purchased through Apple's App Store, billing, cancellation, and refunds may be handled by Apple under Apple's App Store rules. You can manage subscriptions in your Apple ID settings.
Brand scans and generated output
Lomar may analyze publicly reachable website and product information when you submit a URL. We do not ask you to submit login-only, private, sensitive, or confidential material. Generated output is a draft for your review, not a guarantee that an ad platform, trademark owner, or third party will approve it.